SHIPPING + RETURNS
Australian shipping is available via Australia Post.
International shipping is available via DHL.
An invoice will be sent to the nominated email address that you enter at checkout.
We endeavor to process orders within 1-2 full business days and aim to have items delivered to you as follows: Estimated delivery times (business days).
Australian Shipping – via Australia Post
Shipping is FREE for all orders over $200. All orders under $200 are calculated at checkout.
Parcel Post: 2-5 Business Days
International Shipping – via DHL
Shipping is FREE for all New Zealand orders over $250. Due to COVID-19 we, unfortunately, cannot offer free shipping for the rest of the world during this time.
Exact shipping and delivery charges are determined by your location and the package weight. Please use the shipping calculator at checkout for your specific shipment costs. Please note: each country may impose their own taxes or duties once the product is to be collected by the purchaser.
Standard: 8-15 Business Days
1. CHANGE OF MIND RETURNS
Unfortunately due to health regulations we cannot accept the return of any of our nutritional Products simply because you have changed your mind. Please choose carefully and ensure that any Product you select is right for you, based on the advice received from your healthcare provider or general practitioner.
2. OTHER RETURNS
Where required under Australian Consumer Law, Lockey Biotech will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:
- The product is faulty or is not of acceptable quality, or
- The product is unsafe, and
- You can present your online tax invoice or other adequate proof of purchase.
Lockey Biotech may elect to return the product to the manufacturer to determine the nature of the problem.
Lockey Biotech reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.
3. PROBLEMS WITH DELIVERY OR SHIPPING
Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us at [email protected] to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.
For returns under Australian Consumer Law, please contact us at [email protected] to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.
We reserve the right to charge for return shipping in certain circumstances.
4. CHANGES TO THIS RETURN POLICY
Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.